Complete Operations Platform for Internet Service Providers, Cable TV Networks & Digital Service Operators.
Manage subscribers, field operations, collections, network partners, inventory, billing, service requests, accounting, and business performance from a single integrated platform.
GloudOne is a specialized ERP and Operations Management Platform designed for Internet Service Providers (ISPs), Cable TV Operators, Fiber Network Operators, Broadband Service Providers, and Multi-System Operators (MSOs).
From customer acquisition to service activation, complaint resolution, collections, inventory management, accounting, and business intelligence, provides complete visibility and control across your organization.
Built for the Realities of the Industry
Internet and cable television services are delivered through a network of local operators, field technicians, collection teams, service partners, and provider relationships.
Managing these operations manually creates challenges such as:
- Subscription activation delays
- Collection reconciliation issues
- Inventory leakage
- Customer service delays
- Network partner management complexities
- Financial reconciliation challenges
- Lack of real-time operational visibility
Subscriber Lifecycle Management
Customer Acquisition
Lead Management, Customer Enquiry Registration, Area-Based Customer Mapping, Feasibility Verification, Installation Planning, Service Package Selection
Customer Onboarding
Customer Registration, Document Management, Installation Scheduling, Equipment Allocation, Service Activation, Welcome Communication
Subscriber Management
Package Upgrades, Package Downgrades, Relocation Requests, Temporary Disconnections, Permanent Disconnections, Customer History Tracking
ISP Operations Management
Complete broadband subscriber operations management.
Internet Subscription Management
- Customer Plans
- Service Activation
- Subscription Monitoring
- Usage Information
- Partner Management
- Wallet Monitoring
Provider Integration
Integrate directly with provider portals to:
- Retrieve subscriber information
- Monitor online collections
- Reconcile payments
- Track wallet balances
- Validate subscriptions
- Monitor service activations
Collection Management
Manage both collection models:
Direct Online Payments
Customers pay providers directly.
Field Collections
Local operators collect payments and update collections through mobile applications.
All transactions are automatically reconciled within GloudOne ERP.
Cable TV Operations Management
Designed specifically for cable television operators.
Monthly Billing Management
Provider invoices are automatically tracked.
Local operators can:
- Generate customer service invoices
- Collect customer payments
- Track outstanding balances
- Manage customer accounts
Operator Settlement Management
- Provider Billing
- Local Operator Collections
- Settlement Tracking
- Commission Calculation
- Revenue Sharing
- Financial Reconciliation
Service and Complaint Management
Deliver faster customer support.
Complaint Registration
- Call Center Integration
- Customer Self-Service Requests
- Mobile Complaint Registration
Service Management
- Automatic Job Creation
- Technician Assignment
- SLA Monitoring
- Escalation Management
- Resolution Tracking
- Customer Feedback
Real-Time Mobile Updates
Field technicians update:
- Site Visits
- Installation Status
- Service Completion
- Fault Resolution
- Material Consumption
directly from the mobile application.
Field Service Mobile App
Empower field teams with real-time information.
Technician App
- Assigned Jobs
- Route Planning
- Customer Information
- Work Updates
- Photo Attachments
- Digital Signatures
- Installation Reports
Collection App
- Outstanding Customer List
- Collection Tracking
- Receipt Generation
- Payment Updates
- Real-Time Synchronization
Inventory and Asset Management
Track every device and material across the network.
Inventory Control
- Fiber Cables
- Modems
- Routers
- Splitters
- Set-Top Boxes
- Accessories
Warehouse Management
- Stock Transfers
- Branch Inventory
- Technician Inventory
- Project Inventory
Material Issue Management
Track materials issued against:
- Installation Jobs
- Maintenance Jobs
- Projects
- Service Requests
with complete financial accountability.
Area and Network Management
Manage subscribers geographically.
Area Mapping
- Area-wise Customer Tracking
- Zone-wise Operations
- Technician Territories
- Collection Territories
- Service Coverage Monitoring
Network Intelligence
- Subscriber Density
- Service Performance
- Area Profitability
- Collection Performance
- Complaint Analysis
Integrated ERP and Accounting
Every operational transaction automatically updates accounting records.
Financial Integration
- Customer Billing
- Collections
- Provider Payments
- Wallet Transactions
- Inventory Consumption
- Service Revenue
- Expense Tracking
Accounting Features
- General Ledger
- Accounts Receivable
- Accounts Payable
- Bank Reconciliation
- Financial Statements
- Cost Center Accounting
- Profitability Analysis
No duplicate data entry. No manual reconciliation.
Management Dashboards
Monitor your entire business in real time.
Management Cockpit
- Active Subscribers
- New Connections
- Daily Collections
- Outstanding Balances
- Complaint Status
- Installation Performance
- Service Team Productivity
- Area-wise Performance
- Revenue Trends
- Profitability Analysis
One Platform. Complete Control.
Whether you operate a local cable network, regional broadband service, fiber network, or multi-location digital service business, GloudOne provides the technology foundation to manage growth, improve customer satisfaction, increase operational efficiency, and maximize profitability.
Subscriber Management, Service Management, Collections Management, Inventory Management, Accounting Integration, Mobile Workforce Management, AI-Powered Business Intelligence.